Privacy Policy – getgolyraeix

Definitions

For clarity, the following definitions apply throughout this Privacy Policy to describe key concepts related to personal data and processing activities.

Any information relating to an identified or identifiable natural person, including name, email address, phone number, and any other data that can identify an individual directly or indirectly.
Any operation or set of operations performed on personal data, whether automated or manual, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, or destruction.
An individual or entity that accesses or uses the services provided by getgolyraeix through the website getgolyraeix.digital.
All products, features, content, and related services made available by getgolyraeix via its online platform and digital applications.
Small text files placed on a device when a user visits a website, used to store user preferences, tracking information, or session details to improve browsing experience.

Data Collection

We collect different types of personal data to enable service delivery, maintain operations, and comply with legal obligations. Data is obtained directly from users, automatically through technology, or from third parties.

User-Provided Data

Data that users knowingly and actively provide when registering, interacting with services, or contacting our support team.

Full name and contact information (email, phone).
Account credentials and login details.
Billing and payment information.
Preferences, feedback, and survey responses.
Correspondence and support inquiries.
Company or organizational details where applicable.

Automatically Collected Data

Data collected through automated technologies when users interact with our website and services.

IP address and device identifiers.
Browser type, operating system, and technical settings.
Usage and performance data (pages visited, time spent).
Cookies and similar tracking technologies.
Log files and error reports.
Geolocation data where permitted.

Third-Party Data

Data obtained from external sources to enhance service delivery, analytics, and compliance.

Analytics and advertising networks.
Payment processors and business institutions.
Publicly available or licensed data sources.

Purposes of Processing

We process personal data for specific, legitimate purposes, ensuring each activity is necessary and proportional.

To provide, maintain, and improve our services.
To facilitate billing, payments, and account management.
To communicate service updates, notifications, and support responses.
To personalize content and user experience.
To analyze usage trends and performance metrics.
To comply with legal, regulatory, and audit requirements.
To detect, prevent, and contribute fraudulent or unauthorized activities.
To develop new features and service offerings.

Legal Basis for Processing

Under applicable data protection laws, including GDPR, we rely on one or more of the following legal bases to process personal data:

Performance of a contract: Processing necessary to provide the services you request.
Legal obligation: Processing necessary to comply with legal or regulatory requirements.
Consent: Processing based on your explicit agreement where required.
Legitimate interests: Processing necessary for our operational, security, and service improvement needs, balanced against your rights.

GDPR Rights

If you are located in the European Economic Area, you have the following rights under the GDPR:

Right of access: Obtain confirmation and copies of your personal data.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of data where lawful.
Right to restrict processing: Limit how we use your data.
Right to data portability: Receive data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests or marketing purposes.

Cookies Policy

We use cookies and similar technologies to enhance site functionality, analyze usage, and support advertising efforts.

Cookies used include session cookies, persistent cookies, and third-party cookies from analytics and advertising partners.

Categories include essential cookies, performance cookies, functionality cookies, and targeting/advertising cookies.

You may manage cookie preferences through your browser settings or by using our cookie preference center on the website.

Learn more about cookies in our Cookie Policy.

Data Sharing

We may share personal data with selected entities to deliver services, comply with legal obligations, and protect our operations.

Service providers and subcontractors under NDA.
Affiliated companies within our corporate group.
Legal authorities or regulators when required by law.
Business partners and collaborators to fulfill service obligations.
Advertising and analytics networks for performance measurement.
Third-party acquirers in the event of a merger or acquisition.

International Data Transfers

Personal data may be transferred to and processed in countries outside Thailand where our servers or service providers are located.

We implement appropriate safeguards such as standard contractual clauses and binding corporate rules to ensure equivalent data protection standards.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined and to comply with legal obligations.

Account information is retained for the duration of the customer relationship and a reasonable period thereafter.

Support and communication records are retained for up to 3 years unless a different retention period is required by law.

System and security logs are retained for up to 1 year to support operational integrity and security contribute.

When data is no longer required, we securely delete or anonymize it following industry-standard procedures.

Data Security

We employ technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, and destruction.

Encryption of data at rest and in transit.
Strict access controls and multi-factor authentication.
Regular vulnerability assessments, audits, and monitoring.

Your Data Rights

You have the following rights regarding your personal data, subject to applicable laws and limitations:

Access your personal data held by us.
Request correction of inaccurate data.
Request deletion of data where permissible.
Object to or restrict certain processing activities.
Request portability of your data in a structured format.
Withdraw consent where processing is based on consent.
Request restriction of processing in specific circumstances.
Lodge a complaint with a relevant supervisory authority.

How to Exercise Your Rights

You may submit a request to access, correct, or delete your personal data by contacting our Data Privacy team via email or our online form.

[email protected]

We aim to respond to privacy rights requests within 30 days of receipt.

Marketing Communications

We use your contact details to send you relevant updates and information about our energy solutions offered at getgolyraeix.digital. You will only receive content aligned with your expressed preferences and interests. Communications are tailored by analyzing your account activity and engagement history. We do not share your details with third-party marketers without explicit consent.

You can unsubscribe from promotional emails at any time through the link in every message or by contacting support at +66996568193.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If we discover that a minor has provided personal information without parental consent, we will promptly delete the data. Parents or guardians can contact us at getgolyraeix.digital to request removal of any such information.

External Links

Our website may include links to third-party sites for additional resources or partner services. These external sites have their own privacy practices, which may differ from ours. We recommend reviewing the privacy policies of any linked sites before providing personal data. We are not responsible for content or practices of external third parties.

Privacy Policy Updates

We periodically update this Privacy Policy to reflect changes in our data practices, regulatory requirements, or improvements to our services. The revised date at the top indicates when the last modifications occurred. Significant changes will be notified through our website or via direct communication. Continued use of our services after updates signifies acceptance of the revised terms.

General Information